Pink Silk Alice Top & Diamond Shorts
Regular price $56.00Top:
Size | Length | Bust |
---|---|---|
S | 36 cm | 80 cm |
M | 36 cm | 84 cm |
Shorts:
Size | Side Length | Waist | Hips |
---|---|---|---|
S | 25 cm | 70 cm | 93 cm |
M | 26 cm | 70 cm | 93 cm |
ORDERS
What currency are your prices in?
The base currency is USD.
You may shop in your country’s own currency if that currency is available on our accepted currency list.
I want to cancel my order, what can I do?
Once an order has been placed we are unable to cancel it.
I forgot to enter a discount code, can you add it in?
Once an order has been made we cannot add/amend discount codes or refund partial amounts. Good news is you can always use it next time.
I’ve entered my shipping address wrong – how can I change it?
Please double-check you have enter your proper shipping information.
Remember to add your "Unit or Apartment number" if you have that in Address Line 2.
If your order has already been processed, we are unable to update your shipping address. Shop Kliou is not liable for the incorrect shipping address inputted by the customer.
I only got a part of my order - where is the rest of it?
Don't worry, rest assured your order is still on it's way to you. To give you the quickest delivery possible, your order may come in multiple shipments. You will receive a shipping confirmation once each parcel is on its way, inclusive of a final package shipping confirmation email.
What is the status of my order?
All items take 3-10 business days to package and dispatch but may require up to 2 weeks* during high periods (Holidays/Sales) before shipping out to your destination. Order processing time is separate from delivery time.
Delivery time may be impacted by your location's weather and your local carrier's shipment time frame (USPS).
USPS: Current Delivery Disruption Status News
Once your item has been dispatched please allow up to 24-48 hours for the shipping confirmation email to update, and tracking to update within the carrier's system.
You can track your parcel via the link and follow it’s delivery. If you need a further update or if there is an issue with your tracking please contact help@shopkliou.com.
DELIVERY
Do you ship to my country?
We offer international shipping in most countries!
Where do you ship from?
We ship from our multiple warehouses overseas.
How much are shipping costs?
We offer free shipping on all orders over $100!
When will I receive my order?
Orders can take between 3-10 business days to package and dispatch but may require up to 2 weeks* during high periods (holidays/sale event) before shipping out to your destination. Order processing time is separate from delivery time.
I can't see updates on my order?
Do not worry! We ship our parcels via a private shipping partner and tracking will begin updating when it arrives to your countries logistic centre.
As our clothes come from vendors overseas, we recommend sizing up. Please double check the measurement tables.
Please note that all items are measured manually so they may be 1-3 cm off.
Shipping & Delivery Information
(Shipping Time is separate from Order Processing time)
🖤 Packages are shipped from multiple international fulfilment facilities.
🖤 Items in your order may arrive in separate packages.*
🖤 Delivery delays out of our control: Shipping times depend on the efficiency and speed of your specific country's local mail carrier service.
🖤 You are advised to check your local carrier's main website for the most up-to-date mail delivery disruptions that are taking place in your location.
USA 🇺🇸 & Canada 🇨🇦
- Typically delivers within 3-10 business days
depending on your shipping address 📬
- May require up to 21 business days
if you are located in a rural/remote location
International 🌏 (UK, Australia, Germany + Rest of the World)
- General Special Line typically delivers within 7-14 business days
Order Processing Time Information
- Orders require 3-10 business days to package and dispatch
May require up to 2 weeks for high demand items*
& or during high volume periods (e.g. holidays & sales event)
before shipping out to your destination
- Order processing time is separate from delivery time
- Delivery time is the time for your local carrier to
deliver your order to your specific shipping address
During high volume periods: processing and dispatch will require extra time. We appreciate your understanding and patience.
International Shipping Notice
- Customers are responsible for international taxes and duties. We do not handle communications with customs centers.
Local Mail Carrier Missing Package
We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days. Packages may be mistakenly scanned as delivered by your local carrier company up to 4 business days before arrival.
After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please directly contact your local carrier company shown in your tracking (e.g. USPS).
Advice:
- Ask family members or others living with you/neighbours if they have seen the package addressed to you.
- Verify if you had inputted correct shipping address during order placement.
- Look for notice of delivery left for you at your mailbox or wherever you receive mail.
- Check around the delivery area.
- If all fails, contact your local carrier company with your tracking information.