Return Policy

Please review our Return policy carefully.

No Exchanges:

We do not offer exchanges. Be aware that digital colors may slightly differ from actual products.

Sizing Return Request Solely for Store Credit Only:

Returns will be processed as store credit. 

How it Works:

  1. Eligibility: To be eligible for a return, items must be unused, in their original condition, and with all tags attached. Returns must be initiated within 7 days of receiving the order.

  2. Store Credit Processing: Once your return is received, inspected, and approved, we will issue you store credits equivalent to the purchase price minus any shipping fee to send product to you. Store credit will be sent to you via email.

  3. Using Your Store Credits: You can use your store credits for any future purchases on our website. Simply apply the credits during the checkout process.

Exceptions:

  1. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 3 days of receiving the product. We will be happy to assist you with a replacement upon you contacting us with photo(s) of the damaged or defective items. Please note loose threads and closed buttons do not count as damage.

Loose threads and closed buttons do not count as damaged or defective.

Damaged or Defective Item:

In the rare event of receiving a defective item, you must contact us within 3 days of delivery with attached photos (front side and back side of product)/and or video evidence sent to help@shopkliou.com. We will make it right for you with a fast, reasonable solution.

As we have Quality Control department overseeing products, deliberate damage to the item will not be accepted. 

If you change your mind upon receiving your order, we suggest you sell the item(s) on your third-party market place of choice. This is an effective green choice solution, thus lowering impact on our planet.

Additional Information:

  1. Shipping Fee is Non-Refundable

  2. Processing Time: Please allow 3-7 business days for us to process your return and issue store credit.

  3. Contact Us: If you have any questions or concerns, feel free to reach out to our customer service team.