Terms of Sale

TERMS OF SALE

PURCHASE AND SHIPPING TERMS


Thank you for shopping with Shop Kliou. We would like you to read our Purchase and Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing products (the Products) from our website.

Your order signifies your agreement to be bound by these Purchase and Shipping Terms, which constitute the agreement between Shop Kliou, Inc (we, us, our or Shop Kliou) and you.


PURCHASES


Shop Kliou reserves the right to review and cancel orders at any time.

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Shop Kliou is not obliged to re-send the order to the correct address at our own expense.

Any orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order.



ORDER PROCESSING


Orders are processed pending item availability and payment approval. During high volume periods, February/Sales/Christmas, product availability may be subject to change while your order is being processed. We reserve the right to not accept your order, you will be notified. 

  • All items take 3-7 business days to package and dispatch but may require up to 2 weeks during high periods of February/Sales/Christmas, before shipping out to your destination. Order processing time is separate from delivery time, the time required for your local carrier to deliver. If an item is out of stock, an additional week may be required for shipping. Packages are shipped from our fulfillment center overseas, and some orders may arrive in separate packages due to different stock locations.

 

PURCHASE PRICE


All prices quoted on the Website or pursuant to your enquiry with us are in US Dollars (USD). Costs relating to Non-US orders may be shown in your own currency. This does not mean you will be charged in your home country's currency. All orders are ultimately charged in USD to your bank. The actual international currency conversion that you are charged via your bank may vary.

We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.

 

SHIPPING 

Our General Special Line typically delivers within 3-10 business days, depending on your location, but may require up to 21 business days. Extra required for rural locations. Shipping time is separate from order processing time.

 

SHIPPING DELAYS


Please be aware that due to factors beyond our control, we cannot guarantee specific delivery dates for worldwide shipping. If an item is out of stock, it may take a few weeks to restock our warehouse. For orders with popular items facing stock availability issues, processing and dispatch may take an extra 3-5 business days. We appreciate your understanding and patience during these situations.



PAYMENT


Shop Kliou accepts payment via credit card (Visa/Mastercard).
After you make payment for your order, we will email you to confirm receipt of your order and will be processing it. Once your order is processed, your order(s) will leave our warehouses and be delivered by your country's mail service (USPS, Canada Post, etc).



SECURITY


We recognize that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.

We use the highest strength Secure Sockets Layer (SSL) encryption to transmit your personal and credit card details. This means absolute security and privacy. SSL is a sophisticated method of scrambling data as it travels from your computer to our website servers.
We do not store your credit card details at any time so consumer confidence and satisfaction is assured.




CONSENT


By agreeing to these Purchase and Shipping terms, you also consent to receive further electronic communications from us in relation to the Shop Kliou business, including information relating to products, competitions, promotions, special offers, and any other commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us. Simply email us at help@shopkliou.com



CANCELLATION OF ORDERS


Shop Kliou may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.
Failure to provide additional details upon request may result in cancellation of your order.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense, or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.



RETURN OF PRODUCTS


Any return of Products to us by you will be governed in accordance with our Returns Policy.

Items marked as final sale are ineligible for return or exchange.




DUTIES & TAXES


The customer will pay the duties & taxes in addition to the purchase price of goods.

 


PRODUCT INFORMATION & PURCHASE LIMITATIONS & PROMOTIONS


We do not assume responsibility for damages that may occur from dye rubbing off onto purses, shoes, or other items of clothing and accessories.