ORDERS
What currency are your prices in?
Update: All prices are in US Dollars. We accept other currencies. You may fully check-out with your country's own currency if your country's currency is on our accepted currency list.
I want to cancel my order, what can I do?
Once an order has been placed we are unable to cancel it.
I forgot to enter a discount code, can you add it in?
Once an order has been made we cannot add/amend discount codes or refund partial amounts. Good news is you can always use it next time.
I’ve entered my shipping address wrong – how can I change it?
Please double-check that you have entered your full shipping address correctly. If you have a "Unit" number, make sure to enter it. We are not liable for your package going to the wrong address should you entered it incorrectly upon checking out.
What is the status of my order?
All items take 3-10 business days to package and dispatch but may require up to 2 weeks during high periods before shipping out to your destination. Order processing time is separate from delivery time.
Once your item has been shipped please allow up to 24-48 hours for the system to update, and you will receive a shipping confirmation email. You can track your parcel via the link and follow it’s delivery. If you need a further update or if there is an issue with your tracking please contact help@shopkliou.com.
DELIVERY
Do you ship to my country?
We offer international shipping in most countries!
Where do you ship from?
Global warehouses.
How much are shipping costs?
We offer free shipping on all orders over $100!
When will I receive my order?
Orders may take between 3-10 business days to process, though may require up to 2 weeks during high periods before shipping out to your destination. Order processing time is separate from delivery time. Once the package clears customs of your country, the package is in transit to your shipping address.
I can't see updates on my order?
Do not worry! We ship our parcels via a private shipping partner and tracking will begin updating when it arrives to your country's local mail carrier. Your country's mail carrier will need 24-48 hours to scan in the package into their system, and then deliver it to you.