ORDERS
What currency are your prices in?
The base currency is USD.
You may shop and check-out with your country’s own currency if that currency is available on our accepted currency list.
I want to cancel my order, what can I do?
Once an order has been placed we are unable to cancel it.
I forgot to enter a discount code, can you add it in?
Once an order has been made we cannot add/amend discount codes or refund partial amounts. Good news is you can always use it next time.
I’ve entered my shipping address wrong – how can I change it?
Please double-check you have enter your proper shipping information.
Remember to add your "Unit or Apartment number" if you have that in Address Line 2.
If your order has already been processed, we are unable to update your shipping address. Shop Kliou is not liable for the incorrect shipping address inputted by the customer.
I only got a part of my order - where is the rest of it?
Don't worry, rest assured your order is still on it's way to you. To give you the quickest delivery possible, your order may come in multiple shipments. You will receive a shipping confirmation once each parcel is on its way, inclusive of a final package shipping confirmation email.
What is the status of my order?
All items take 3-10 business days to package and dispatch but may require up to 2 weeks* during high periods (Holidays/Sales) before shipping out to your destination. Order processing time is separate from delivery time.
Delivery time may be impacted by your location's weather and your local carrier's shipment time frame (USPS).
USPS: Current Delivery Disruption Status News
Once your item has been dispatched please allow up to 24-48 hours for the shipping confirmation email to update, and tracking to update within the carrier's system.
You can track your parcel via the link and follow it’s delivery. If you need a further update or if there is an issue with your tracking please contact help@shopkliou.com.
DELIVERY
Do you ship to my country?
We offer international shipping in most countries!
Where do you ship from?
We ship from our multiple warehouses overseas.
How much are shipping costs?
We offer free shipping on all orders over $100!
When will I receive my order?
Orders can take between 3-10 business days to package and dispatch but may require up to 2 weeks* during high periods (holidays/sale event) before shipping out to your destination. Order processing time is separate from delivery time.
I can't see updates on my order?
Do not worry! We ship our parcels via a private shipping partner and tracking will begin updating when it arrives to your countries logistic centre.
